At Satdaise (Welnor Consumer LLP), we want your shopping experience to be effortless from checkout to your doorstep. We take great care to ensure your packages arrive safely, quickly, and securely. Here is everything you need to know about how we handle and ship your orders across India.
Our Trusted Delivery Partners
We ship nationwide to all serviceable pin codes. To give you the most reliable service, we team up with some of the best courier networks in the country, including Shiprocket, Delhivery, and Bluedart.
Processing & Dispatch Times
- Quick Dispatch: We love getting your orders to you fast! Most packages are packed and handed over to our couriers within 2 business days of your order confirmation.
- Our Working Days: Our team works Monday through Saturday (excluding public holidays) to get your goodies ready.
- Stay Updated: We keep you in the loop every step of the way. Look out for email alerts when you place your order, when it ships, and right when it arrives.
When Will Your Order Arrive?
- Standard Delivery: Packages typically arrive within 4 to 5 business days after dispatch (excluding public holidays).
- A Quick Note on Delays: While most orders arrive ahead of schedule, things like bad weather, transit issues, or remote locations can sometimes cause minor delays. We appreciate your patience if this happens!
- Need Help? If you get a "Delivered" message but your package hasn't arrived within 24 hours, just let us know. We will gladly reach out to our courier partners to find it for you.
Shipping Charges
- On Us: Enjoy FREE shipping anywhere in India on all orders above INR 699.
- Standard Orders: For orders of INR 699 or less, a small delivery fee will be calculated automatically at checkout.
Keeping Track of Your Package
The moment your order leaves our hands, we will send a live tracking link straight to your email.
- If you don't receive your tracking info within 48 hours of buying, please don't hesitate to reach out to our support team:
- Email Us: support@satdaise.com
Cash on Delivery (COD) Preferences
To make things easy, we are happy to offer Cash on Delivery under these simple guidelines:
- COD Fee: Cash on Delivery orders include an additional INR 99 handling fee.
- Exact Change: We kindly ask that you keep the exact cash amount ready for the delivery rider to help save time.
- Being There: Please make sure someone is available at your address to receive the parcel and take care of the payment.
- Delivery Status: If a rider misses you multiple times, the courier will unfortunately have to cancel the delivery and return the parcel to us.
Changes & Cancellations
- Before We Pack: Need to fix a typo in your address or change an order detail? No problem! Just message us right away via email, and we will happily update it as long as your order hasn't been packed yet.
- After We Ship: Once your package is with our courier partners, we are unfortunately unable to change the address or cancel the order.
Missed Deliveries
If a delivery cannot be completed because of an incorrect address or because no one was home, we will work closely with the courier team to try and schedule a redelivery. If multiple attempts fail, the package will safely return to our warehouse as a Return to Origin (RTO).
